Privacy Policy

PRIVACY NOTICE

 

We are Voltiah LTD a company registered under the laws of Cyprus with registration number HE 426172  (hereinafter mentioned as’ We’) and we are committed to protecting your privacy. We assure you that we take appropriate measures to ensure that any parties with whom we co-operate apply the same high standards when it comes to personal data protection and privacy. We will only use the information that we collect about you lawfully and in accordance with the General Data Protection Regulation (GDPR) (EU 2016/679).

 

This Privacy Notice sets out the basis on which we collect and process your personal data. Please read this privacy notice (“Privacy Notice”) carefully as it describes our collection, use, disclosure, retention and protection of your personal information and the lawful basis for such collection, use, disclosure and retention. It also sets out your rights in respect of our processing of your personal information.

 

  1. INFORMATION WE COLLECT AND PROCESS

We may collect personal information from you when you interact with us, contact or request information from us, when you use our services.

Although we have taken all appropriate measures and security procedures, programs and features we cannot guarantee that certain email communications and/or data transmitted to us over email and/or other means of electronic transfer of documents is secure.

Our primary goal in collecting personal information from you is to help us:

  • verify your identity
  • safeguard our legitimate interests
  • resolve any complaints, disputes and claims
  • carry out our contractual obligations
  • improve, develop and market new Services
  • carry out requests made by you in relation to our Services
  • enforce our agreements with you
  • marketing communications (We may periodically send offers, discount codes, notifications, news)
  • use as otherwise required or permitted by law.

 

 

To undertake these goals, we may process the following personal information:

  • Contact information including but not limited to names, postal addresses, email addresses, telephone numbers, profession, social media accounts, credit card details.
  • Other information relevant to the provision of our Services.

 

  1. DISCLOSURE OF PERSONAL DATA

We conduct an appropriate level of due diligence and put in place contractual documentation in relation to any disclosure of your personal data to third parties to ensure that they process personal data appropriately and according to our legal and regulatory obligations.

You agree that we have the right to share your personal data with:

  • Any member of our Company
  • We may share your information in the extend required or permitted to do so with personnel, advisers and other third person or entity in connection with our services who are also obligated to comply with the European data protection standards and to provide appropriate safeguards in relation to your personal data.
  • Third parties to whom we outsource certain services such as, without limitation, document service, processing and translation services, IT systems or software providers, IT Support service providers, document and information storage providers.
  • Third party postal or courier providers who assist us in delivering our products.

The above information will be disclosed where necessary for the performance of your instructions/orders to us.

Please note this list is non-exhaustive and there may be other examples where we need to share data with other parties in order to provide the Services as effectively as we can.

  1. LAWFUL BASIS FOR COLLECTION AND PROCESS OF PERSONAL DATA

We process your personal data in accordance with the GDPR and the local data protection law for one or more of the following reasons which provide a lawful basis:

  1. For the performance of a contract or services where necessary in order to carry out our contractual obligations.
  2. For fulfilment of your orders you make through our website.
  3. To collect payment from you.
  4. To provide with our customer services and help resolve any issue you may have with our site/services.
  5. For compliance with a legal obligation to use your personal data to comply with any legal obligations imposed upon us.
  6. For the purposes of safeguarding our legitimate interests and to ensure that we provide our Services in the best way that we can.
  7. Where explicit consent has been provided.
  8. HOW LONG WE KEEP YOUR PERSONAL DATA FOR

We will retain your personal data for as long as necessary for the performance of our services and contractual obligations between you and our Company. We may also retain relevant personal data in compliance with our obligations under the EU General Data Protection Regulation or for longer as we are required to do so according to our legal obligations or for the maximum time as allowed by applicable law in effect at the relevant time.

 

  1. CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION

We are committed to keeping the personal data provided to us secure and we have implemented appropriate information security policies, rules and technical measures to protect the personal information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.

All of our partners, employees, consultants and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of such personal information.

  1. YOUR RIGHTS

You have the following rights in relation to the personal data we hold about you:

  • Your right of access
    If you ask us, we’ll confirm whether we’re processing your personal information and, if necessary, provide you with a copy of that personal information.
  • Your right to rectification
    If the personal information we hold about you is inaccurate or incomplete, you are entitled to request to have it rectified.
  • Your right to erasure
    You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable).
  • Your right to restrict processing
    You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us.
  • Your right to data portability
    You have the right, in certain circumstances, to obtain personal information you’ve provided us with or to ask us to transfer this to a third party of your choice.
  • Your right to object

You have the right to object the processing of your personal information if you provide a reasonable basis for the objection. We will address your objection duly and according to the GDPR regulation and relevant applicable law.

  • Your right to withdraw consent
    If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
  • Your right to lodge a complaint with the supervisory authority
    If you have a concern about any aspect of our privacy practices you have the right to complain to the Office of the Commissioner for Personal Data Protection (http://www.dataprotection.gov.cy), 1 Iasonos Street, 1082 Nicosia, P.O.Box 23378 Nicosia, Tel: 35722818456 Fax: 35722304565.
  1. CHANGES TO THIS PRIVACY POLICY

We may make changes to this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.

  1. ENQUIRIES OR COMPLAINTS

 

The Firm has appointed a Data Protection Officer and all enquiries in respect to this Privacy Notice or to exercise any of the rights set out above you can contact us at [email protected]

 

  1. WEBSITE COOKIES

We use technology such as “cookies” to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.  By using our website you are agreeing to our use of these cookies. The information that we collect in this process will not identify you as an individual. This helps us to provide you with the best experience and also allows certain parts of our site to function correctly.